Agrafina guarantees a full money-back refund or exchanges subject to the following conditions:

Purchased items (except hats & accessories) must be returned with a valid receipt within 7 days of delivery.

The goods must be in the same condition in which you have received them
The goods must be unopened and unused
A 15% restocking fee applies to returns unless faulty or damaged.

If you find a product to be defective once opened, you will be provided with a full refund/exchange upon inspection and availability. All faulty items must be returned within 7 days, after which they will not be accepted.